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Do you have questions for our customer service team about the parts for your machines, or want to give us feedback? Send us a message with the form on this page or email us here.


Frequently Asked Questions:


About UPTM

UPTM parts are designed for all makes of equipment and are distributed through our retail partners, including Genie and other distributors. UPTM products are designed, tested and qualified to meet industry standards and our customer’s expectations.


Who is UPTM?

UPTM is a global aftermarket parts supplier with seasoned industry experts to provide customers with quality parts at an affordable price from industry-leading suppliers.

What does UPTM mean for customers? What benefits do customer get by purchasing UPTM parts?

UPTM delivers value by leveraging our global sourcing experts, supply base and industry knowledge. It offers customers quality and value for a wide variety of equipment. Our goal is to provide UPTM parts that meet or exceed industry standard at an affordable price compared to parts from original equipment manufacturers (OEMs).

What is UPTM’s warranty policy?

UPTM provides a standard one-year warranty for most parts. Please see our warranty policy for more information, exceptions and details about coverage.   

How do I file a warranty claim?

Please contact the distribution partner you purchased from to find out how to file a warranty claim for a UPTM part.

How do I purchase UPTM parts?

UPTM has plans for a direct-to-consumer ecommerce site. Until then, we have partnered with a variety of trusted vendors such as Genie to sell parts. For more information on our distribution partners or where to order, please visit UPTM.com.

Where do I find more information on a specific part? How do I get the right part for my application?

You can find cross reference application information in the UPTM parts catalogs and product literature sheets.

I have a question about an UPTM part that I purchased. Who should I contact?

Please contact the distribution partner you purchased from, including Genie and other trusted vendors, who can answer any questions you may have about your parts.

If I need installation support for an UPTM product, who do I contact?

Installation support for any UPTM parts that you purchased is handled by our distribution partners, including Genie and other trust vendors.

Who makes UPTM?

UPTM parts are sourced globally from industry-leading suppliers with the intent to provide great value for all makes of equipment. The parts we’ve selected have gone through rigorous reviews, and we specifically choose only qualified suppliers to distribute them.

How do I find the MSDS for a specific UPTM product? 

For any products that might require a Material Safety Data Sheet (MSDS), please go to our website at UPTM.com or email us here.

Is UPTM an acronym?

UPTM is a brand pronounced as “uptime” and not an acronym.